FAQ
Please read our Frequently Asked Questions below to learn about our products, policies and services. If you have any further questions, please do not hesitate to reach out via the purple chat icon on any page or our contact form here.
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What is the difference between the mats you offer?
Size and Weight:
- Large Full-Body Mat: Weighs 10kg and provides extensive coverage, ideal for targeting the entire body.
- Small Portable Mat: Weighs 5kg, making it a lightweight option for those who plan to move their mat frequently or travel with it. The smaller size means less coverage compared to the full-body mat.
- ACU-PEMF Mat Set: Weighs 3.5kg. This set comes with a portable size Infrared PEMF mat without crystals, an acupressure mat and an acupressure pillow. The acupressure mat has bands to secure onto the Infrared PEMF mat and they can also be used separately.
Features:
- All mats come equipped with several PEMF programs and offer infrared heat ranging from 30-70 degrees Celsius.
- The Deluxe range mats include additional red light therapy, which is not available in the original range.
- The ACU-PEMF mat set includes an Infrared PEMF mat (no crystals) and an acupressure mat and pillow.
Crystals:
- Original Full-Body Mats: Contain amethyst and black tourmaline.
- Deluxe Black Mats: Contain turquoise and black tourmaline.
- Deluxe Beach Beige Mats: Contain turquoise and clear quartz.
- Portable Original Black Mats: Contain turquoise and black tourmaline.
- Portable Original Beach Beige Mats: Contain turquoise and clear quartz.
- ACU-PEMF Mat Set: Contains no crystals.
Choosing the right mat depends on your specific needs, whether it's the portability of the smaller mat, the extensive coverage of the full-body mat, or the enhanced features of the Deluxe range.
You can take our quiz here to find out which of our Infrared PEMF Mats best meets your requirements.
How do your mats compare to others?
While there are many great PEMF devices on the market, including mats that may look similar to ours, it's important to recognise that not all mats are made equal. Our Infrared PEMF mats have been meticulously customised by our engineers to ensure optimal performance and customer satisfaction.
The Infrared PEMF Mat is our flagship product, and we are deeply passionate about the therapies it offers, continually innovating our technology to enhance the user experience.
There’s a lot of misinformation and myths surrounding PEMF devices, often aiming to make certain products appear superior by overcomplicating the technology. However, you don’t need to spend thousands—or tens of thousands—to own an effective PEMF device. Products sold through multi-level marketing (MLM) schemes, for example, often have inflated prices due to significant commission costs built into their pricing.
At BEST CELLF, we believe in fair pricing and transparency. Our products are priced affordably year-round because we don’t build sale buffers into our profit margins. This allows us to offer high-quality devices without artificial markups.
If you'd like direct comparisons to other devices on the market, feel free to contact us, and we’d be happy to assist.
How do I know which Infrared PEMF Mat is best for me?
You can take our quiz here to find out which of our Infrared PEMF Mats best meets your requirements.
What is PEMF therapy?
The human body comprises trillions of cells, each essential for communication and executing numerous metabolic processes concurrently. The vitality of our cellular energy hinges upon the strength of electrical fields and the chemical composition within our cells. When these components diminish, cellular functionality falters, rendering them unable to perform effectively. Moreover, diminished cellular energy renders cells more vulnerable to diseases.
PEMF therapy enhances cellular energy by reinvigorating cells and facilitating their normal functioning. By modulating the bio-magnetic state of cells, PEMF induces them to generate their own electrical pulses. This promotes enhanced circulation, optimising blood flow to distribute essential nutrients, hormones and oxygen throughout the body while boosting ATP (energy) production. These mechanisms trigger a cascade of beneficial effects on overall well-being.
How is PEMF therapy different from harmful EMFs?
High-frequency EMFs, such as those emitted by electronic devices, can be disruptive to the body because they have the potential to ionise cellular atoms, which can alter DNA and cause other cellular damage. These types of EMFs are often referred to as "bad EMFs" due to their potential negative health effects.
In contrast, Pulsed Electromagnetic Field (PEMF) therapy uses low-frequency EMFs that are more in harmony with the natural frequencies found in nature, like those generated by thunderstorms or the Earth’s own magnetic field. These low-frequency PEMFs do not ionise or charge atoms in the body and are generally considered safe because they mimic the natural electromagnetic environment that our bodies are accustomed to.
Additionally, PEMF therapy delivers these low-frequency signals in short, controlled pulses, which allows the body to absorb the beneficial energy without any risk of overstimulation or negative impact. Because of these factors, PEMF therapy is widely regarded as a safe and beneficial treatment modality.
You can learn more about ionising and non-ionising radiation in our blog post here.
How do I know which PEMF setting to use on the mat?
With all mat purchases, BEST CELLF provides a comprehensive user guide to help you choose the most suitable program to meet your needs. You can also contact us to ask any questions about the settings or features of the mat.
What is Far Infrared?
Far Infrared technology mimics the sun's Far Infrared Rays (FIR). FIR are invisible waves of energy the sun emits. We humans also generate far-infrared energy.
Not to be confused with ultraviolet (UV) light which causes damage to the skin, far-infrared is what warms the earth and living organisms. The warmth from FIR helps keep everything healthy and thriving!
FIR emits long wavelengths, typically between 3000 and 100,000 nm and produces heat. FIR therapy is often used in saunas to induce sweating, detoxify the body and promote relaxation. Far-infrared technology works by safely penetrating the skin with healthy doses of deep heat. Raising the body's temperature aids the function of many processes, including detoxification, circulation, metabolism, muscle and joint pain relief and more.
The infrared heat component of the mat uses invisible long wavelengths of infrared light to reach deep into the body. It generates deep heat that stimulates blood circulation, relieves pain, aids muscle recovery, promotes detoxification and reduces stress. The infrared heat can be manually adjusted and ranges from 30 to 70 degrees Celsius.
You can learn more about far-infrared on the 'about the tech' page.
What's the difference between far infrared and near infrared light?
It's essential to differentiate between near-infrared (NIR) and far-infrared (FIR) light therapy. While NIR penetrates only a few millimetres beneath the skin's surface, FIR emits longer wavelengths, typically between 3000 and 100,000 nm, and produces heat. FIR therapy is often used in saunas to induce sweating, detoxify the body and promote relaxation. On the other hand, NIR therapy focuses on tissue repair and pain relief without the same heating effect.
We use far-infrared therapy in our Infrared PEMF Mat and use near-infrared therapy in our new Infrared Red Light Wrap.
You can learn more in our blog post here.
How does the Far Infrared setting on the mat work?
The Infrared temperature is between 30℃-70℃. When using the heat settings for the first time, ease into it by setting the mat to a low temperature and gradually increasing it to a temperature that suits you personally.
What is red light therapy?
Red light therapy works by stimulating the mitochondria within cells, boosting energy production and accelerating tissue repair. This process enhances cellular function and promotes healing by increasing the production of ATP, the cell’s main energy source.
Specifically, red light at a wavelength of 660nm penetrates the skin to a depth that is optimal for promoting collagen production and reducing inflammation.
To maximise the benefits of red light therapy, it’s optimal to expose as much bare skin as possible or wear light, breathable clothing. This allows the light to penetrate more effectively, ensuring deeper absorption and more significant therapeutic effects.
Red light therapy at 660nm is particularly effective in improving skin health, reducing inflammation, and alleviating pain.
You can learn more in our blog post here.
How do I use the Infrared PEMF mat?
Remove your BEST CELLF Infrared PEMF Mat from its carry bag and packaging.
Unfold the mat and spread it out on a surface - either a floor or a chair.
Securely connect the controller to the power connector on the mat.
Insert the power plug into a compatible power outlet.
Refer to controller instructions in the User Guide to begin using the mat.
You can lay on your back or on your stomach as required.
While using the mat, you can enjoy relaxing, meditating, stretching, breathwork or yoga as desired.
To get the most out of your experience with an Infrared PEMF mat, you can read this helpful blog post.
Is the Infrared PEMF mat suitable and safe for me to use?
PEMF is safe for most people to use. However, because the pulsed electromagnetic field passes through the body, do not use this product if you have any implanted electronic devices (e.g., pacemakers, defibrillators or insulin supply systems) or have epilepsy.
There are limited studies on PEMF and pregnancy, so we do not recommend using the product if you are pregnant. If you are not sure if you are suitable to use the mat, speak to your health specialist.
What is acupressure mat therapy and how does it work?
Acupressure mat therapy is a form of self-administered body treatment that uses a mat embedded with small plastic pressure points to stimulate the body's pressure points, similar to traditional acupuncture. By lying on the mat, these pressure points help promote circulation, release tension and reduce stress by encouraging the body's natural healing processes. Acupressure mat therapy can also boost energy levels and aid relaxation by targeting specific pressure points related to muscle tension, pain relief and overall wellness.
Is the Infrared PEMF mat comfortable?
The top layer of the Infrared PEMF mat contains thousands of tiny natural crystals covered by mesh. The mat is firm, but softens considerably over time with use.
You can lay a soft blanket or mattress topper over our mats as this doesn't interfere with the PEMF or infrared heat.
Do you accept returns or offer a warranty?
BEST CELLF offers a 12-month warranty. We also offer a 14-day risk-free guarantee on our Infrared PEMF mats. For all details on our refunds, warranty and returns policies, please click here.
Where do you deliver to?
BEST CELLF is located on the Gold Coast, Australia. We currently ship within Australia and to Singapore and New Zealand. We also offer local pick-up from our office in Burleigh Heads. If you are not within our shipping locations, please feel free to contact us and we can try to accomodate your request.
Free standard shipping Aus-wide. Express shipping is an additional cost.
You can read more about our Shipping Policies here.
Which payment methods do you accept?
You can pay on our website using the regular Shopify checkout methods as well as Paypal and Afterpay.
Can I use my NDIS funding to purchase a product?
Yes, you can! To begin the process of getting one of our wellness products approved and paid for through NDIS funding, simply email us at hello@bestcellf.com.au.
Do you have a referrals program?
Yes, we do offer BEST CELLF affiliate/referral programs! If you would like to promote our products to your family, friends, clients or community, please reach out to us here.
Do you have a physical store?
BEST CELLF is an online store; however, we offer visits to our Burleigh Heads QLD HQ by appointment only. Each appointment includes a demonstration of our mats, an opportunity to speak directly with our founder, Candice, about the therapies and detailed product specifications and more. You can request an appointment here.
Where is your customer service located?
Based out of the Gold Coast in Queensland, BEST CELLF takes pride in being an Australian-owned and operated company. Our local presence allows us to provide personalised customer service and support directly from our team, ensuring a seamless and efficient experience for our customers.
The statements on this website are for informational purposes only and do not substitute medical advice. Our products are non-medical wellness devices and BEST CELLF does not claim to diagnose, treat, cure or prevent any serious diseases or conditions. Do not change or substitute current health advice without consulting your health specialist first.Â